Three Negotiation Tips

An FBI hostage negotiator recently offered three tips for "bargaining with anyone," along with his thoughts about why each is effective. I found all to be thought-provoking, but probably limited in usefulness without some independent thinking by the reader. A good example of this is his second tip, which might seem counterintuitive at first. After urging his readers to consider getting the other party "to say no," he explains in part:

Image via Pixabay.

"We're all taught that 'getting to yes' is the goal in negotiations, but 'yes' is always a trap," [Christopher] Voss said. Everyone knows they're being manipulated when someone tries to get them to say yes -- if you can get someone to agree to small things, you can probably get them to agree to bigger ones.

While the idea that attempts to win agreement are always manipulative sounds like hyperbole to me, enough people are manipulative that there can be a level of suspicion to overcome. This strategy can show respect for the intellectual sovereignty of the other party, ultimately helping them focus on the message more, and on wondering about your motives less.

-- CAV